- Policy
Return, Exchange and Refund Policy
Due to the sensitive nature of pharmaceutical products, returns and exchanges are accepted only under limited conditions in accordance with applicable pharmacy and consumer regulations.
AT Mr.Care
Pharmacy
We are committed to delivering genuine healthcare products with the highest standards of safety and quality. By placing an order with MR CARE PHARMACY, you agree to the terms described in this policy. Please read each section carefully before raising a return, exchange, or refund request.
Eligibility for Return or Exchange
A return, replacement, or exchange request may be accepted only in the following cases:
Wrong product delivered.
Damaged product received.
Expired product delivered.
Missing item(s) from the order.
Product received in tampered condition.
Manufacturing defect in eligible non-medicine products
Time Limit & Required Documents
Customers must raise the issue within 48 hours
of delivery or purchase, along with the following:
- Original invoice/bill
- Order details
- Clear photos/videos of product & packaging
Policy Sections
- Eligibility for Return or Exchange
- Non-Returnable Products
- Return Verification Process
- Refund Policy
- Order Cancellation
- Customer Responsibility
- Contact Us
Need Help ?
Customer Support
Raise a return, refund, or exchange query
directly with our team.
Open Hours: Mon – Sat, 6 AM- 12 aM
Requests raised after 48 hours of delivery may not be eligible for review. Ensure you check your order immediately upon receipt.
Non-Returnable & Non-Exchangeable Products
For safety, hygiene, and regulatory reasons, the following products are strictly non-returnable and non-exchangeable:
Prescription medicines once dispensed.
Opened or used medicines.
Cut strips or partially used products.
Temperature-sensitive products (insulin, injections, vaccines).
Personal care & hygiene products after opening.
Baby care, nutrition, or consumable products once opened.
Products without original packaging or invoice.
Products damaged due to customer mishandling or improper storage.
MR CARE PHARMACY reserves the right to refuse any return request that does not meet the above conditions, without exception.
Return Verification Process
For safety, hygiene, and regulatory reasons, the following products are strictly non-returnable and non-exchangeable:
Request Submission
Customer raises a return or exchange request via email or in-store within 48 hours of delivery with all required documents.
Support Team Review
Our support team reviews the request. Verification may require product images, packaging details, and invoice confirmation.
Decision Within 24–72 Business Hours
The request is reviewed and a decision communicated within 24–72 business hours of submission.
Resolution Initiated
If approved, a replacement, exchange, or refund will be initiated as applicable. In certain cases, customers may be asked to return the product to the nearest MR CARE PHARMACY store or designated return location.
MR CARE PHARMACY reserves the right to refuse any return request that does not meet the above conditions, without exception. Incomplete requests or those missing required documents may cause delays in processing. Ensure all details are submitted at the time of the initial request.
Refund Policy
For safety, hygiene, and regulatory reasons, the following products are strictly non-returnable and non-exchangeable:Approved refunds will be processed through the original payment method or as store credit, depending on the mode of payment.
| Payment Method | Refund Mode | Estimated Timeline |
|---|---|---|
| UPI / Walletstd> | Original payment method | 1–3 business days |
| Debit / Credit Cards | Original payment method | 5–7 business days |
| Net Banking | Original payment method | 3–7 business days |
| Cash Orders | Store credit or bank transfer | Subject to verification |
Refund timelines may vary depending on banking partners and payment gateways. MR CARE PHARMACY is not responsible for delays caused by third-party payment processors.
Order Cancellation
Approved refunds will be processed through the original payment method or as store credit, depending on the mode of payment.
Orders may be cancelled before billing, packing, or dispatch.
Once billed, packed, or dispatched, cancellations may not be accepted — especially for medicines and healthcare products.
MR CARE PHARMACY also reserves the right to cancel any order due to:
Product unavailability at time of order processing.
Prescription verification issues or incomplete prescription details.
Pricing or technical errors on the platform.
Suspected fraudulent activity associated with the order or account.
Customer Responsibility
Customers are advised to follow these steps to ensure the safety and effectiveness of their orders:
Verify on Delivery
Check the product name, quantity, expiry date, and packaging condition at the time of delivery.
Proper Storage
Store medicines according to label instructions to maintain their quality and effectiveness.
Prescription Accuracy
Ensure prescription details are accurate and valid before placing orders for prescription medicines.
MR CARE PHARMACY is not responsible for product damage or reduced effectiveness after delivery due to improper handling or storage by the customer.
