- Terms & Conditions
Terms & Conditions
Effective Date: 05-01-2026
Welcome to Mr. Care Pharmacy. By accessing or using our website, services, pharmacy facilities, or online platforms, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
If you do not agree with any part of these terms, please do not use our website or services.
1. About Us
Mr. Care Pharmacy provides pharmacy, healthcare, medicine delivery, wellness support, and related healthcare services through physical stores and online platforms.
2. Acceptance of Terms
By accessing this website or using our services, you confirm that:
- You are at least 18 years old or using the website under parental/guardian supervision.
- The information you provide is accurate and complete.
- You agree to use the website lawfully and responsibly.
3. Pharmacy & Medical Disclaimer
The content on this website is provided for general informational purposes only and should not be considered medical advice.
- Always consult a licensed doctor or healthcare professional before taking medications or making health decisions.
- Information available on the website does not replace professional medical consultation, diagnosis, or treatment.
- Prescription medicines will only be dispensed upon valid prescription verification where legally required.
4. Medicine Orders & Delivery
Order Acceptance
All medicine and healthcare product orders are subject to:
- Product availability
- Prescription verification (if applicable)
- Delivery service availability
- Approval by our pharmacy team
We reserve the right to refuse or cancel any order at our discretion.
Delivery Timelines
Delivery times displayed on the website are estimated and may vary due to:
- Weather conditions
- Traffic or logistical issues
- Product availability
- Regulatory verification requirements
We are not liable for delays beyond our reasonable control.
5. Pricing & Payments
- All prices are displayed in applicable local currency unless otherwise stated.
- Prices may change without prior notice.
- We reserve the right to correct pricing errors or inaccuracies.
- Payments must be completed using approved payment methods.
In case of failed transactions or suspicious activities, orders may be delayed or canceled.
6. Returns & Refunds
Due to health and safety regulations, medicines and healthcare products may not be eligible for return or exchange once delivered, except in cases such as:
- Wrong product delivered
- Damaged or expired products
- Missing items
Refund approvals are subject to verification by our support team.
7. User Responsibilities
You agree not to:
-
Use the website for unlawful activities
- Provide false prescriptions or misleading information
- Attempt unauthorized access to the website or systems
- Interfere with website functionality or security
- Misuse healthcare services or emergency support
Users are responsible for maintaining the confidentiality of their account information.
8. Intellectual Property
All content on this website, including:
- Logos
- Branding
- Text
- Graphics
- Images
- Website design
- Service content
is the property of Mr. Care Pharmacy unless otherwise stated and is protected by applicable intellectual property laws.
Unauthorized copying, reproduction, or distribution is prohibited.
9. Third-Party Links
Our website may contain links to third-party websites or services for convenience and informational purposes.
We do not control or endorse third-party content and are not responsible for their:
- Policies
- Services
- Content
- Security practices
Users access third-party websites at their own risk.
10. Limitation of Liability
To the maximum extent permitted by law, Mr. Care Pharmacy shall not be liable for:
- Indirect or incidental damages
- Loss of data or profits
- Service interruptions
- Delayed deliveries
- Website errors or technical issues
- Health complications arising from misuse of medications
Users are responsible for following proper medical guidance and prescription instructions.
11. Privacy
Your use of our services is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
12. Website Availability
We strive to keep the website accessible and updated; however, we do not guarantee uninterrupted access.
We may:
- Modify website content
- Suspend services temporarily
- Perform maintenance or updates
- Restrict access when necessary
without prior notice.
13. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Changes become effective immediately upon posting on this page. Continued use of the website after updates constitutes acceptance of the revised terms.
14. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which Mr. Care Pharmacy operates.
15. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Mr. Care Pharmacy
Email: support@mrcarepharmacy.com
Address: 1088, Ballupur Rd, Near Maruti Nexa, Vijay Park, Dehradun, Uttarakhand 248001
All your doubts can be clarified here
Got Questions?
Mr. Care Pharmacy delivers medicines in 90 minutes or less. Once you place your order by call or WhatsApp, our delivery team picks it up from the nearest store and gets it to you quickly. No minimum order is required.
You can order by calling us directly or sending a WhatsApp message to +91 900802314. Share your prescription or medicine names, and our team will confirm availability, pricing, and delivery time right away.
Yes. Mr. Care Pharmacy sources only authentic medicines from verified distributors and manufacturers. Every product on our shelves meets quality and storage standards. Our certified pharmacists check every order before it goes out.
Prescription medicines require a valid doctor's prescription as per Indian pharmacy regulations. Over-the-counter medicines can be ordered without one. If you are unsure whether your medicine needs a prescription, our pharmacists are happy to guide you.
Yes. Mr. Care Pharmacy offers generic medicine alternatives that carry the same active ingredients and effectiveness as branded versions, at a lower price. Our pharmacists explain the difference clearly so you can make an informed choice.
The membership gives you extra savings on every purchase along with priority service. It is designed for regular customers who want consistent discounts without a complicated points system. Ask our store staff or call us to learn about the current membership plans.
Yes. Mr. Care Pharmacy offers dedicated chronic care support for conditions like diabetes, hypertension, and other long-term health needs. Our pharmacists can help you track your refill schedule, explain dosage instructions, and suggest cost-saving options.
Yes. Mr. Care Pharmacy arranges home sample collection for diagnostic tests. A trained support team visits your home at a scheduled time, collects the sample hygienically, and coordinates with the lab for timely results.
Most Mr. Care Pharmacy stores are open from 6 AM to 12 AM daily. Select locations operate 24 hours for medical emergencies. Use the store locator on mrcarepharmacy.com to check the exact hours of your nearest branch.
Visit mrcarepharmacy.com and use the Store Locator tool. You can search by area, landmark, or PIN code to find the closest branch, check its hours, and see available services.
Mr. Care Pharmacy follows a fair and transparent pricing policy. Bills are clear, with no hidden costs. Membership holders receive instant savings applied at the counter, with no points or waiting periods involved.
Mr. Care Pharmacy has 24/7 emergency store access at select locations. You can also call the emergency helpline at 1800 911-MEDS for urgent medicine needs at any hour.
